Return & Refund Policy

Your peace of mind matters.
We stand behind our products with a 30-day product guarantee. If something isn’t right with your order, we’re here to help—and we’ll do our best to resolve it quickly and fairly.

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✅ After-Sales Support (When We Can Help)

If your item arrives with an issue, you may be eligible for support such as a replacement (reshipment), partial refund, or full refund—depending on the situation and verification.

• Common eligible cases include:
• Item damaged on arrival
• Defective / not working properly
• Wrong item received
• Missing parts or accessories

To help us assist faster, please include your order number and clear photos/videos of the issue and packaging.

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⏱ Reporting Time (Important)

To ensure we can help as quickly as possible:

• Please contact us within 48 hours of delivery for damage/incorrect items.

• For most product issues, requests should be submitted within 30 days of delivery.

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📦 Returns (If a Return Is Required)

In many cases, we can resolve issues without requiring a return.
If a return is needed, it must be approved in advance, and we’ll provide step-by-step instructions.

⚠️ Returns sent without prior approval may not be accepted.

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🚫 Not Eligible (Change-of-Mind Requests)

While we always aim to be helpful, we typically can’t approve refunds/returns for:

• Change of mind / “I don’t like it”
• Ordering the wrong item/model
• Incorrect address provided by the customer

(If you’re unsure, message us—we’ll still check what we can do.)

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🧼 Non-Returnable Items

For hygiene, safety, and product integrity, we cannot accept returns for:

• Used or opened wellness devices
• Items showing wear, damage, or modification
• Customized or personalized items
• Clearance / final-sale items

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🔄 Exchanges

For the fastest exchange:

1. We confirm eligibility and the best solution

2. If needed, you return the original item (approved)

3. After the refund is completed, you can place a new order for your preferred option

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🇪🇺 EU Customers — Right of Withdrawal (14 Days)

If you are located in the European Union, you may have a 14-day right of withdrawal for unused items in original packaging (proof of purchase required).
Note: this may not apply to sealed hygiene/health items once unsealed.

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💳 Refunds

If a return is required, once it’s received and inspected, we’ll email you with an update.
If approved, refunds are issued to the original payment method within 10 business days.

🕒 Some banks/payment providers may take additional time to display the refund.